Knowledge Management Experts and Technical Writers

Knowledge Management Experts and Technical Writers

Our knowledge management experts and technical writers have years of experience in enterprise content management, metadata management, content strategy, content architecture and knowledge database taxonomy and relationship mapping.

Our consultants and writers are able to quickly understand our clients’ key concerns and make an immediate impact as fully integrated knowledge management team members. Being well-versed in a variety of content management systems, workflow software, and project management software, as well as being highly proficient writers, html editors and programmers, our teams move quickly to tackle a variety of common knowledge management challenges, including content migration, content taxonomy, metadata tagging, and many others.

While we’re capable of working offsite, we have seen clear advantages to being an onsite, “high-touch” solution for organization personnel. Participating in-person gives us the face time to understand the priorities of the client, to anticipate requirements taking shape over the horizon, and to react quickly to a company’s unforeseen, critical needs. Our onsite teams often grow into roles of greater management responsibility as well, as they free up organization personnel to focus on strategic concerns.

Those familiar with implementing successful knowledge management systems understand all too well the limitations of offshoring content development and curation. In technical writing, the use of English can present difficulties, and when substantial time differences are in effect, handling critical and urgent issues can be complicated. But beyond these practical issues, the central problem is that subtleties of an organization’s corporate knowledge get lost in translation.

Our teams integrate readily with corporate cultures and become members of the client organization—constantly striving to free up forward—thinking time and space of client employees.

  • Chat with a Technical Writer

    Technical Writer

    Talk today to one of our experienced technical writers about the full range of content creation services we offer.

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  • Contact a Communications Specialist

    Communications Specialist

    Call to speak with a communications specialist about how we can help your business.

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  • We’re Global

    Global Services

    Aren’t based in Philadelphia, New York or Washington D.C.? Not a problem. Most of our projects are done successfully over the phone and email. We’ve worked for clients as far as Japan, China, Mexico, Germany, Brazil and India.

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  • Project Management

    Project Management

    We organize jobs large and small using a customized web-based project management system called Basecamp. Let us know if you’d like to take a tour and we’ll be happy to show you around.

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3720 Spruce Street, Suite 426, Philadelphia, PA 19104

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